Terms of Service

Terms & Conditions

Last updated: [Insert Date]

Welcome to Roma Home Furnishings (“we”, “us”, “our”).
These Terms & Conditions (“Terms”) govern your use of our website [romahomefurnishings.com], and any purchase made through it.
By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must not use this website.

1. About Us

Roma Home Furnishings is a UK-based retailer specialising in high-quality furniture and home accessories.
Registered Office: [Insert registered address]
Email: [Insert contact email]
Phone: [Insert customer service number]

2. Using Our Website

  • You must be at least 18 years old to place an order.

  • You agree not to misuse our website or interfere with its proper operation.

  • All information you provide must be accurate and current.

  • We reserve the right to suspend or restrict access to our website at any time, without notice.

3. Product Information

  • We make every effort to ensure that product descriptions, dimensions, and images are accurate.

  • Colours may vary slightly due to monitor or device display settings.

  • As many of our items are handcrafted, minor variations in finish, texture, or size are to be expected and are part of their unique character.

4. Pricing & Availability

  • All prices are shown in GBP (£) and include VAT (unless stated otherwise).

  • Delivery costs are calculated at checkout and shown before purchase.

  • Prices and availability are subject to change without notice.

  • In the event of a pricing error, we reserve the right to cancel or amend the order and will contact you to confirm the next steps.

5. Orders & Contract Formation

  • Once you place an order, you will receive an order confirmation email acknowledging receipt.

  • This confirmation does not constitute acceptance of your order.

  • Acceptance occurs when we dispatch the goods to you.

  • We reserve the right to refuse or cancel any order at our discretion, including where:

    • The product is out of stock;

    • Payment is not authorised; or

    • There has been a pricing or product description error.

6. Payment

  • We accept major credit and debit cards, PayPal, Klarna, and other payment options shown at checkout.

  • Payment must be made in full before dispatch.

  • All transactions are processed securely through encrypted payment gateways.

7. Delivery

  • Delivery times and charges are outlined in our Shipping Policy.

  • Delivery dates are estimates only and cannot be guaranteed.

  • We are not responsible for delays caused by courier services, weather conditions, or events beyond our control.

  • Ownership of goods transfers to you once full payment has been received and delivery has taken place.

8. Returns & Refunds

  • You have the right to return most items within 30 days of delivery, in line with our Returns Policy.

  • Returned goods must be unused, in their original packaging, and in a resalable condition.

  • Certain products (e.g., made-to-order or customised items) are exempt from cancellation or return unless faulty.

  • Refunds will be processed to the original payment method within 10 working days of receipt and inspection.

9. Faulty or Damaged Goods

  • If you receive a faulty or damaged item, please notify us within 14 days of delivery.

  • We may request photographic evidence before arranging a replacement, repair, or refund.

  • This does not affect your statutory rights.

10. Cancellations

  • Orders may be cancelled prior to dispatch by contacting our Customer Service team.

  • Once dispatched, standard return conditions apply.

  • Bespoke or made-to-order items cannot be cancelled once production has commenced.

11. Intellectual Property

  • All content on this website, including images, logos, text, and design, is the property of Roma Home Furnishings or its licensors.

  • You may not copy, reproduce, or distribute any part of this website without prior written consent.

12. Limitation of Liability

  • To the fullest extent permitted by law, Roma Home Furnishings shall not be liable for:

    • Indirect or consequential losses;

    • Loss of profit, revenue, or data;

    • Any damages arising from your use or inability to use the website.

  • Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13. Privacy & Data Protection

  • We value your privacy. Please refer to our Privacy Policy for details on how we collect, store, and process your personal data.

14. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including strikes, natural disasters, pandemics, transport disruptions, or supply shortages.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website and will take effect immediately upon publication.

17. Contact Us

If you have any questions about these Terms, please contact:
📧 [Insert email address]
📞 [Insert phone number]
📍 Roma Home Furnishings, [Insert address]