Return Policy

Returns & Exchanges Policy

1. Inspection on Delivery
Please inspect your delivery upon arrival. If any item is visibly damaged in transit, you must sign the delivery note as “damaged” and contact us within 48 hours of delivery to report the condition. Failure to do so may affect your eligibility for a return or refund.

2. Change of Mind Returns

  • If you purchased an item and simply wish to return it (no fault with the product), you may do so within 30 days of the date of delivery.

  • The item must be returned in its original packaging, with all parts, labels and accessories intact and in a resalable condition.

  • You are responsible for the cost of returning the item, unless otherwise agreed.

  • For larger or two-man delivery items, please contact our Customer Service team to arrange collection—an applicable charge may apply.

3. Faulty or Damaged Items

  • If you receive a product that is faulty or damaged (and this is not due to misuse, wear and tear, improper installation or assembly), you must report it to us within 14 days of delivery.

  • You may be asked to provide photographic evidence of the damage/fault before a return or replacement is authorised.

  • Once the item is returned and inspected, if a manufacturing fault is confirmed, we will offer you (at our discretion) a replacement, repair or refund.

4. Packaging & Condition

  • Items must be returned in their original packaging (or equivalent protective packaging) and in the original condition.

  • If returned items arrive damaged due to inadequate packaging, we reserve the right to issue a partial refund or credit note, or to refuse the return altogether.

  • Items which have been installed or altered (e.g., customised, cut, permanently fixed) are generally not eligible for return under change-of-mind. They may still be eligible under a fault claim if the defect is manufacturing-based.

5. Made-to-Order / Custom Items

  • Made-to-order, bespoke or customised items cannot be cancelled or returned simply due to change of mind once production has commenced.

  • If a manufacturing fault arises in such items, we will consider a claim for return, repair or replacement within the fault-timeframe (see section 3).

6. Refunds

  • Refunds will be made to the original method of payment once we have received and inspected the returned item.

  • Please allow up to 10 working days from receipt for the refund to appear, depending on your bank or card provider.

  • Delivery and return shipping costs are non-refundable, except where the item is faulty or wrongly dispatched.

7. Exclusions

  • Items that have been used, worn, washed, or are not in a fully resalable condition will not be eligible for a full refund; in such cases a partial refund or credit note may be offered at our discretion.

  • Perishable items, custom-cut or personalised fabrics, and items where the original protective seal has been broken may not be eligible for return under the change-of-mind provision.

  • This policy does not affect your statutory rights.

8. How to Return

  • To initiate a return, please contact our Customer Service team with your order number, details of the item and reason for return.

  • We will issue you with a returns authorisation and instructions for the return.

  • Please ensure you use a tracked and insured delivery service and retain proof of posting. You remain responsible for the item during transit until it reaches us.

9. Contact Us
For any questions regarding your return, exchange or refund, please contact:
Email: [insert your returns email]
Phone: [insert customer service phone number]
We aim to respond to all enquiries within 48 hours.